Policies and terms

Terms and conditions for refrigerated cabinet sales

1. Introduction

Welcome to OMNI Refrigeration and Retail Solutions (a trading name of Subzero Group Ltd). These terms and conditions govern the sale of refrigerated cabinets. By placing an order, you agree to these terms in full.

2. Definitions

• Company refers to OMNI Refrigeration and Retail Solutions (a trading name of Subzero Group Ltd).
• Customer refers to any individual or entity purchasing from the Company.
• Product refers to refrigerated cabinets sold by the Company.

3. Orders and payment

• All orders are subject to acceptance and availability.
• The customer is responsible for reviewing the details of the quotation or invoice received.
• Full payment or a deposit (as agreed) must be made before dispatch.
• Payments are accepted by bank transfer.
• Prices are subject to change without prior notice.

4. Delivery and installation

• Estimated delivery times will be provided upon order confirmation. Any changes to this once agreed will be chargeable.
• The Company is not liable for delays due to unforeseen circumstances.
• Upon delivery of goods, transport allows 1 hour per delivery. Any onsite delays which extend this period are chargeable.
• Installation services may be offered at an additional cost.
• Installation work is carried out to the standards set by the cabinet manufacturer, and is covered by the warranty terms that manufacturer applies.

5. Warranty and returns

• Products are covered by a manufacturer's warranty against manufacturing defects.
• We supply cabinets from a number of European manufacturers, and each sets its own warranty terms and periods. We will confirm in writing, with your quotation, which warranty applies to the cabinet you are buying.
• The warranty does not cover damage due to improper use, unauthorised repairs or negligence.
• Returns are not accepted, as goods are manufactured and ordered specifically for the customer. Subject to inspection and approval, the Company may be able to support with the resale of unwanted goods.
• Refunds or replacements will be processed at the Company's or the manufacturer's discretion.

6. Liability

• The Company is not liable for indirect or consequential damages arising from product use.
• Maximum liability is limited to the purchase price of the product.

7. Customer obligations

• Customers must ensure appropriate installation and maintenance.
• Any misuse or failure to follow instructions voids the warranty.

8. Governing law

• These terms are governed by the laws of the United Kingdom.
• Any disputes shall be resolved in the courts of the United Kingdom.

9. Amendments

• The Company reserves the right to modify these terms at any time.
• Continued purchases signify agreement to updated terms.

Terms and conditions for refrigeration services

1. Introduction

Welcome to OMNI Refrigeration and Retail Solutions (a trading name of Subzero Group Ltd). These terms and conditions govern the provision of refrigeration services by our company. By requesting our services, you agree to comply with these terms.

2. Definitions

• Company refers to OMNI Refrigeration and Retail Solutions (a trading name of Subzero Group Ltd).
• Customer refers to any individual or entity requesting refrigeration services.
• Services refer to the installation, maintenance and repair of refrigeration systems.

3. Service requests and payment

• All service requests must be scheduled in advance and are subject to availability.
• Payment terms will be agreed before service commencement.
• Accepted payment methods include bank transfer.
• The Company reserves the right to require a deposit for certain services.

4. Cancellations and rescheduling

• Customers may reschedule or cancel appointments with at least 72 hours' notice.
• Late cancellations may be subject to a cancellation fee.
• The Company reserves the right to reschedule due to unforeseen circumstances.

5. Warranty and liability

• Any warranty on parts supplied rests with the manufacturer of those parts. We fit components from a number of manufacturers, each with its own warranty terms and periods, and we will confirm what applies before work begins.
• The warranty does not cover issues arising from misuse, unauthorised repairs or external factors beyond the Company's control.
• The Company is not liable for indirect or consequential damages resulting from service or product failures.

6. Customer responsibilities

• Customers must provide safe and reasonable access to the refrigeration unit for service.
• Any pre-existing issues must be disclosed before service begins.
• The Company is not responsible for damages resulting from improper use or lack of maintenance by the customer.

7. Governing law

• These terms are governed by the laws of the United Kingdom.
• Any disputes shall be resolved in the courts of the United Kingdom.

8. Amendments

• The Company reserves the right to modify these terms at any time.
• Continued use of our services signifies agreement to the updated terms.

9. Common issues that can cause a cabinet to break down

• Overstocking: the cabinet requires airflow around the products to operate.
• Removal of parts: the removal of any factory fitted parts can cause the cabinet to fail.
• Store ambient temperature: most cabinets are manufactured to work in a maximum ambient temperature of 25 degrees.
• Keeping the condenser clean of debris and dirt: when the condenser is blocked it restricts airflow, which can cause temperature issues or the fans to burn out.
• Power supply: most cabinets supplied require a dedicated 16 amp power supply. Please ensure the correct power supply is in place for each cabinet and that extension leads are not used.

Privacy policy

This policy explains what personal information we collect, why we hold it, and what we do with it. OMNI Refrigeration and Retail Solutions is a trading name of Subzero Group Ltd.

What we collect

When you send an enquiry or place an order, we collect your name, your business name, your email address, your phone number, and whatever you tell us about your shop, including any photographs or drawings you send.

Our website also records basic technical information about visits, such as the pages viewed, where you have accepted analytics cookies.

Why we hold it

• To answer your enquiry and prepare a quotation.
• To order your equipment from the manufacturer and arrange delivery, installation and maintenance.
• To keep a record of the work we have done, so we can look after the equipment and handle any warranty claim.
• To keep accounting and VAT records, as the law requires.

Our lawful basis

We hold your details because we need them to carry out a contract with you or to take steps you have asked for before entering one, and because we have a legitimate interest in running and keeping records of our business. Where you have asked us to contact you about something beyond an enquiry, we rely on your consent.

Who we share it with

We share only what is needed with the manufacturers and suppliers we order your equipment from, and with the contractors who carry out installation, maintenance and servicing, so that the work can be done, the right parts can be matched, and warranties can be registered.

We do not sell your information, and we do not pass it to anyone for their own marketing.

How long we keep it

• Enquiry records: while we are dealing with you, and for a reasonable period afterwards in case the work goes ahead.
• Job and warranty records: for the life of the manufacturer's warranty, so we can honour it.
• Accounting records: six years, as required by law.

Your rights

You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it where we have no continuing reason to keep it. You can object to how we use it, and you can ask us to stop contacting you at any time.

To make any of these requests, email or ring us. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

How we keep it secure

Access to your details is limited to the people who need them to do the work. Enquiries sent through this website are held on our website provider's systems, and job records are kept on password-protected systems.

Cookies

This site uses cookies. What they are, what they do and how to control them is set out in our cookie policy.

Changes and contact

If this policy changes, we will update this page. For anything to do with your information, email info@omniretailsolutions.co.uk or ring 01480 589 948.

Accessibility policy

We want anyone visiting this site to be able to find what they need, whatever device or assistive technology they use.

What we aim for

This site is built to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. In practice that means:

• Text that can be enlarged without losing content, and enough contrast between text and background.
• Alternative text on images that carry information.
• Headings and page structure that make sense when read out of order or by a screen reader.
• Forms with visible labels, so you know what each field is asking for.
• Pages that work with a keyboard alone, without a mouse.

Known limitations

Some photographs of installed shops were supplied by the cabinet manufacturers and carry their own branding and signage, which we cannot change or describe in full.

Documents such as our terms and conditions may not be fully accessible to every screen reader. If you need any of our policies in another format, ask us and we will supply it.

Telling us about a problem

If something on this site is hard to use, or you need information in large print, plain text or another format, email info@omniretailsolutions.co.uk or ring 01480 589 948. We will reply and, where we can, put it right.

How this is reviewed

We review the accessibility of this site when we make substantial changes to it, and at least once a year.

Cookie policy

This website uses a small number of cookies to make the site work and to understand how it is used. We do not sell your data, and nothing beyond the essential cookies is set until you accept.

What cookies we use

• Essential cookies are needed for the site to load and to remember your cookie choice. The site will not work properly without them.
• Analytics cookies tell us which pages are visited and how visitors move around the site, so that we can improve it. They do not identify you personally, and they are set only once you accept.
• Marketing cookies, if we use them, tell us which pages led to an enquiry so we can judge what is working. They are set only after you accept, and we never sell your data or pass it to anyone else for their own marketing.

Your choice

When you first visit, a banner asks whether you accept analytics and marketing cookies. Nothing beyond the essential cookies is set until you accept, and you can change your mind at any time by clearing cookies in your browser.

Managing cookies

Every browser lets you see, block and delete the cookies a site has stored. Blocking the essential ones may stop parts of this site from working.

Changes to this policy

If we add a tool that sets a new cookie, this policy will be updated to say what it is and what it does before it is switched on.

Questions

If you want to know anything about what this site stores, email info@omniretailsolutions.co.uk or ring 01480 589 948.